Tim's Auto Service stations were fined for failure to provide the services billed and other things. After being fined, Tim's refocused its business and began a coordination of efforts directed at improving customer satisfaction, increasing employee participation in decision making, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement known as
A. total quality management.
B. total quality commitment.
C. quality improvement planning.
D. customer satisficing.
Answer: A
You might also like to view...
Which of the following statements is true regarding a direct fixed cost?
A) The corporate jet expenditure is an example of a direct fixed cost. B) These costs are not associated with individual products. C) These costs do not vary with sales volume. D) These costs are spread out over many years and sometimes different products.
How has workforce composition change in recent years?
What will be an ideal response?
At a church outing, Kelly learns from one of the participants that he just finished working with a company’s exterior construction work and that the company is planning on redoing the landscaping. Kelly uses the opportunity to contact the company about his landscaping and water conservation products. Kelly is taking advantage of which of the following?
a. insider trading b. private information c. bonds d. linkages
If the opportunity cost rate is 8 percent, compounded annually, what is the present value of $8,200 due to be received in 12 years?
A. $3,068 B. $3,256 C. $3,552 D. $3,688 E. $3,854