Taufiq is the owner of a refrigerator showroom. While describing the respective work roles to his new sales team, he provided background details about the internal workings of refrigerators and the science behind how coolants function
This confused the salespersons about their actual task objectives.
What contributed to the communication failure in this scenario?
a) Information overloa
b) Inadequate information
c) Problems of channels
d) Lack of feedback
A
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Which barrier to effective listening is displayed when Helga listens to Sven very carefully until he says something she can use against him, and then she interrupts?
A) criticizing the speaker. B) emotional noise C) speech rate vs. thought rate D) information overload
Which of the following functions of an introduction is focused on helping the listeners understand what
main points will be addressed in the speech? A) creating a favorable response toward the topic B) creating a favorable response toward the speaker C) clarifying the thesis of the speech D) previewing the development of the speech E) gaining the listeners' attention
The text relays that the most creative piece of ad copy is not worth anything if it does not do this:
a. entertain b. work with the image c. persuade to action d. win awards
In 2012, new rules took effect that require commercials to have the same average ________ as the television programs they accompany, either before, during, or after the programs.
Fill in the blank(s) with the appropriate word(s).