The greatest Roman orator is considered to be:
a. Rene Descartes
b. Draco
c. Marcus Tullius Cicero
d. St. Augustine
Ans: c. Marcus Tullius Cicero
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Max: You should have been there! Lyra agreed to go to the formal with me. Jamie: I heard. That's awesome. This is her chance to get to know you better. Jamie's comment is an example of _____
a. confirming language/communication. b. disconfirming language/communication. c. an "I" statement. d. a "You" statement.
Patricia approaches conflict by removing herself from the situation. In other words, Patricia illustrates what conflict management style?
A) Negotiation B) Accommodating C) Collaboration D) Forcing E) Withdrawing
General Mills' box-top redemption program that supports K-12 education is an example of what?
A) philanthropic responsibility B) public interest C) financial responsibility D) environmental responsibility E) human rights responsibility
What is the primary difference between maintenance messages and human relations messages?
a. Maintenance messages seek to make others accomplish goals whereas human relations messages politely ask others to do so. b. Maintenance messages provide support for people who perform tasks within the organization whereas human relations messages promote a worker's personal development. c. Maintenance messages are sent to janitors whereas human relations messages go to personnel. d. Maintenance messages politely ask the employee to do something whereas human relations messages tell the employee to "just do it."