What is the primary difference between maintenance messages and human relations messages?
a. Maintenance messages seek to make others accomplish goals whereas human
relations messages politely ask others to do so.
b. Maintenance messages provide support for people who perform tasks within the
organization whereas human relations messages promote a worker's personal
development.
c. Maintenance messages are sent to janitors whereas human relations messages go
to personnel.
d. Maintenance messages politely ask the employee to do something whereas
human relations messages tell the employee to "just do it."
b
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The number of people who see a single copy of a magazine is called:
a. circulation b. segmented audiences c. pass-along rate d. miscellanies
Define these common organizational patterns for structuring speeches and point out their unique properties:
topical, temporal, spatial, problem-solution, and cause-effect. Choose one and give an example. What will be an ideal response?
One of the general rules of training is that it is always better to get a message into someone than to get a message out of someone
Indicate whether the statement is true or false.
For which of the following does touch play a critical role in conveying meaning?
A. Happiness B. Boredom C. Conflict D. Affection