Robert works in a call center and receives a call from Kathy. Kathy says she can no longer access the online reporting application for her weekly reports through her web browser. You ask your boss, and he tells you that the server team changed the application's URL during an upgrade over the weekend. He asks you to make sure all the other technicians are aware of this change. What is the best way to share this information?

what will be an ideal response?


Ans: Update the knowledge base article that contains the application's URL in the call tracking application.

Computer Science & Information Technology

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