Believing that our own cultural way of acting is right and normal, and all other ways of acting are only variants of the only really good way to act, is called ______.
a. ethnography
b. ethnocentric bias
c. egocentric bias
d. autoethnography
b. ethnocentric bias
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When Gretchen finished listening to a business proposal given by a colleague, she said, "I see two reasons why this proposal won't work." What listening component of the HURIER model does Gretchen's response represent?
a. hearing b. understanding c. interpreting d. evaluating e. responding
Causes are observable symptoms, conditions, or marks used to prove that a certain
state of affairs exists. Indicate whether the statement is true or false
Unspoken rules that guide our use of language are called
A) expressed rules. B) implied rules. C) governed rules. D) regulative rules.
According to the text, which of the following is an appropriate topic for small talk?
a) highly controversial topics b) topics that will arouse deep emotions c) topics about different points of view d) topics that stress similarities rather than differences