In keeping with his company's commitment to managing diversity, David stresses to his subordinates that they must respect people of all minority groups and comply with government guidelines regarding affirmative action, disability policy, sexual harassment, and so forth. He emphasizes the necessity of such compliance, as well as the consequences for failing to do so. To his dismay, he observes signs of conflict between members of various groups in his department, and he wonders what went wrong. Most likely the problem is that
A. conflict is an unavoidable consequence of bringing various groups together.
B. David has failed to take the kind of positive approach that managing diversity requires.
C. the company has put in place an unrealistic set of policies for managing diversity.
D. employees, particularly those of the majority group, are not complying with guidelines.
E. for all his efforts, David has failed to emphasize the seriousness of the situation.
Answer: B
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Joan, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. On which of the following internal forces is Joan trying to have an impact?
A. demographic characteristics B. shareholder, customer, and market changes C. manager's behavior D. human resource concerns E. social and political pressures
Strategies to increase positive experiences include all of the following except
A. encourage others. B. develop distractions. C. cultivate kindness. D. accept negative thoughts. E. create quality connections.
Rights theory is known as a teleological ethical theory.
Answer the following statement true (T) or false (F)
_____ is the ability of the perpetrator to relate to the potential co-conspirator
a. Expert power b. Legitimate power c. Referent power d. Reward power