Discuss the relationship between honesty and leadership.
What will be an ideal response?
To be a good leader, one must be honest. Honesty builds trust and strengthens relationships and therefore organizations. When leaders are not honest, others come to see them as undependable and unreliable. People lose faith in what leaders say and stand for, and their respect for leaders is diminished. As a result, the leader’s impact is compromised because others no longer trust the leader. Even when used with good intentions, dishonesty contributes to the breakdown of relationships. Being honest is not just about telling the truth. It has to do with being open with others and representing reality as fully and completely as possible. There are times when telling the complete truth can be destructive or counterproductive. The challenge for leaders is to strike a balance between being open and candid while monitoring what is appropriate to disclose in a particular situation. Many times, there are organizational constraints that prevent leaders from disclosing information to followers. It is important for leaders to be authentic, but it is also essential that they be sensitive to the attitudes and feelings of others.
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Answer the following statement true (T) or false (F)
Taking a team approach to customer service means working together as a group with common expectations and goals.
Answer the following statement true (T) or false (F)
Pyrdum Corporation produces metal telephone poles. In the most recent month, the company budgeted production of 3,500 poles. Actual production was 3,800 poles. According to standards, each pole requires 4.6 machine-hours. The actual machine-hours for the month were 17,800 machine-hours. The standard variable manufacturing overhead rate is $5.40 per machine-hour. The actual variable manufacturing overhead cost for the month was $96,712. The variable overhead efficiency variance is:
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A firewall allows the organization to
A) enforce a security policy on data exchanged between its network and the Internet. B) check the accuracy of all transactions between its network and the Internet. C) create an enterprise system on the Internet. D) check the content of all incoming and outgoing e-mail messages. E) create access rules for a network.