Taking a team approach to customer service means working together as a group with common expectations and goals.
Answer the following statement true (T) or false (F)
True
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Tahoma Inc. has extensively made use of cloud computing for several functions of its HR department. This technology has helped manage department functions, store necessary data, and also has given employees access to the required databases to resolve customer queries and complaints. Which scenario, if true, would disrupt the services provided by this arrangement?
A. many other companies making use of this device to store and manage data B. Internet access in the facility becomes intermittent for three hours every day C. the company's computers not having capacity for all the software required D. an updated version of the cloud, including multiple new features, becomes available E. the company not having enough servers to host the system
In memos, a courtesy title
A) should always be used. B) is never appropriate. C) is required if you are discussing confidential matters. D) should be used only if you would use one in a face-to-face encounter with the reader.
As production becomes more automated, direct labor may be viewed more as a conversion cost than as a prime cost
Indicate whether the statement is true or false
Which of the following is not true?
a. Comprehensive income equals the net amount of revenues, expenses, gains, and losses during an accounting period. b. Authoritative guidance classifies revenues and expenses arising from a firm's core business as components of net income. c. Net income includes gains and losses from sales or exchanges of assets or settlements of liabilities related incidentally or peripherally to the firm's core business. d. Authoritative guidance classifies gains and losses from the remeasurement of certain assets and liabilities as either net income or other comprehensive income. e. The FASB's and IASB's conceptual framework contains a conceptual model for classifying items in net income versus in other comprehensive income.