Match the following forms of flexibility to their descriptions:
1. Procedural Flexibility
2. Pay Flexibility
3. Functional Flexibility
4. Employment Flexibility
a. Change labor utilization through varying work hours or numbers of employees.
b. Increase responsiveness of compensation to changes in competitive pressures and organizational performance.
c. Easily shift workers into different jobs in response to changing customer demands and production needs.
d. Change production methods, technology, and work organizations.
1. d. Change production methods, technology, and work organizations.
2. b. Increase responsiveness of compensation to changes in competitive pressures and organizational performance.
3. c. Easily shift workers into different jobs in response to changing customer demands and production needs.
4. a. Change labor utilization through varying work hours or numbers of employees.
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In general, HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness. In this context, greater efficiency means the HR department
A. uses fewer and less-costly resources to perform its functions. B. has a relatively limited influence over employee performance. C. has a more beneficial effect on the organization's performance. D. spends lavishly on resources. E. ensures that all operations are legal.
Changing importance weights is difficult because
A. the retailer needs to improve performance on all benefits. B. the retailer has to include a wide range of fair trade merchandise. C. importance weights reflect customers' personal values. D. many customers make purchases based on a single attribute. E. it involves the addition of a new benefit.
Marketers at Colgate-Palmolive have just finished up with a nationwide survey of their customers to determine the potential viability of a new product. Now the marketers must go over the data, tabulate the results, and form conclusions on whether the product idea should advance to the next level. What part of the environmental monitoring process is Colgate-Palmolive in at this stage?
A. Environmental scanning B. Competitive analysis C. Reactive screening D. SWOT analysis E. Environmental analysis
What is a mandatory requirement for successfully creating a new venture?
a. Being in the right place b. Always having a sense of urgency c. Spending time with customers in a selected industry niche d. Trusting your instincts