What are the three primary tasks of order processing?
A. Order receipt, order delivery, order follow-up
B. Order handling, inventory management, order delivery
C. Materials handling, warehousing, order delivery
D. Order handling, order entry, order delivery
E. Order receipt, order checking, order delivery
Answer: D
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Which of the following is a way for companies to increase customer-perceived value?
A) increase the psychological investment associated with buying B) increase the buyer's time and energy investment C) increase total customer benefit by improving economic and functional benefits D) decrease total customer benefit by replacing psychological benefits of the product E) decrease the difference between total customer benefit and total customer cost
The three characteristics of environmentally sustainable businesses are, in brief, limitations, interdependence, and __________.
Fill in the blank(s) with the appropriate word(s).
When conveying bad news, you should eliminate excess negatives to soften the blow of the news
Indicate whether the statement is true or false.
A college professor copies seven chapters from a book called "How to Get Better Grades—A Creative Approach to College Success!" There are ten chapters in the book. She incorporates this material into a packet of material that is printed in her college's copy center. The packet is then placed in the local book store and is placed on the required materials list for students to purchase. The
author of the book on getting better grades believes the professor has violated his copyright. a. The author is right. The professor should not have copied the chapters and placed them for sale in the bookstore. b. The author is technically correct. However, even though an infringement occurred, he cannot sue the professor since educational personnel are exempt from liability under copyright law. c. The author is not correct. Under the "fair use doctrine" a college professor can copy material and distribute it to students for educational purposes. d. The author is not correct. It does not appear that the professor actually made any money from the alleged copyright infringement.