John Gottman identified four hostile styles of conflict that he calls the Four Horsemen of the Apocalypse. Which style involves a blank facial expression and silence?
a. contempt
b. defensiveness
c. stonewalling
d. criticism
c. stonewalling
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Discuss anxiety as a barrier to intercultural communication.
What will be an ideal response?
Ers and ums effectively fill in silence during a speech
Indicate whether the statement is true or false
Which of the following problems arises with ineffective listening skills?
a. Poor listeners often limit their chances for success. b. A poor listener is often perceived as less intelligent. c. Money is lost due to poor listening skills. d. All of the above
For the purposes of this course, the goal of programming is defined in your textbook as
a. choosing shows that everyone likes b. the creative activity of program production c. the daily implementation of management's plans d. collecting, analyzing, and interpreting ratings and audience research e. maximizing the size of an audience targeted by advertisers