When people change a behavior because they think the change is a good idea, they are
changing at the identification level.
Indicate whether the statement is true or false
TRUE
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The process of how members complete certain projects in order to make the organization run is known as
A. Facts B. Practices C. Relevant constructs D. Rituals
A group member focused on enhancing his/her group can do so by
a. learning to accommodate the different types of roles each member plays in the group. b. railroading their ideas through all group meetings. c. defaulting their vote to someone more reliable in the group. d. developing a support system of people who think just like themselves.
The __________ style of the situational approach to leadership is characterized by giving little direction and little support
a) telling b) selling c) participating d) delegating
An audience that believes the crisis is not the organization’s fault, but thinks the results of the crisis are severe is a(n) ________ audience
a) bemused b) concerned c) animated d) antagonistic