Because most services are people based, they are susceptible to heterogeneity, or variation in demand over time.
Answer the following statement true (T) or false (F)
False
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As a manager, you and the group members share decision-making responsibilities. What type of management style are you using for stage 3 of the stages of group development?
a. consultative b. autocratic c. participative d. empowerment
The four-style communication model described in the text is:
A) increasingly used in training programs B) applicable only to salespeople in the U.S. C) limited in its usefulness in the real world D) the basis for developing customer strategies E) based on research developed in the last decade
The party to a promissory note who will pay the interest and principal is called the:
A) lender. B) maker of the note. C) payee of the note. D) recipient of the note.
In 1977, Kenneth H. Olsen, then president of Digital Equipment Corp., announced that there was no reason for individuals to have a computer in their home. Long since disproven, this is an example of
A. excellent forecasting. B. overestimation of uncertainty. C. good prediction skills. D. poor forecasting of future consumer demand.