Service employees should have which set of the following?
a. Positive attitude, technical skills, and analytical skills.
b. Positive attitude, leadership skills, and analytical skills.
c. Technical skills, leadership skills, and interpersonal skills.
d. Positive attitude, interpersonal skills, and technical skills.
e. Technical skills, leadership skills, and analytical skills.
d
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When a television advertisement makes a special offer on a piece of luggage, encouraging viewers to call a toll-free number to take advantage of the special, the ad is designed to meet the goal of:
A) building brand image B) informing C) persuading D) encouraging action
Beth and James are in a dyadic relationship on a work team in which both of them are focused on the group’s goals and outcomes. Beth and James are in ______.
A. tested roles B. low-quality exchange C. stranger phase D. mature partnership phase
A consignor who has goods out on consignment with an agent should include the goods in ending inventory even though they are not in the possession of the consignor
Indicate whether the statement is true or false
Diego is scheduled to get an award for his performance at work but is nervous that this honor will separate him from the rest of his group. Diego apparently puts a high value on ______.
A. power distance B. masculinity C. collectivism D. uncertainty avoidance