As the flight attendant listened to the business traveler complain about having to sit in the plane and wait for two hours before the plane took off, the attendant sorted through some magazines, got a blanket for another passenger and clearly ignored the legitimate complaints of the businessperson. This is clearly a problem with:
A. Interactional fairness
B. Relationship management
C. Distributive fairness
D. Functional fairness
E. Service equity
Answer: A
You might also like to view...
Lucinda implements guidelines and provides information about what is expected for her employees. She also makes decisions without asking for suggestions from others. What type of leader is Lucinda?
A. directive B. transactional C. visionary D. empowering
The last step in planning your sales call is to develop a marketing plan for the prospect.
Answer the following statement true (T) or false (F)
A rejection of an offer is not effective until ________.
A. it is actually received by the offeror B. it is mailed, postage paid, to the offeror C. the offeree informs his attorney to draw up the appropriate papers to reject D. the offeree files a petition of rejection with the state court
What is the name given to a security arrangement in which all the personal property of the business are pledged as collateral?
A) general security agreement B) mortgage C) chattel mortgage D) personal property security arrangement E) conditional sale