What are the four rules of the Merck face-to-face communication approach?
Here are the four rules of the Merck face-to-face communication approach:
1 . Be candid. Any questions or comments that arise during the face-to-face interactions should be addressed truthfully.
2 . Be prepared. Ask participants to submit questions or topics for discussion several weeks or days before the meeting is scheduled to occur.
3 . Encourage participation. Conduct the face-to-face meeting in a relaxed and friendly atmosphere where people feel comfortable expressing their ideas.
4 . Focus on listening, not judging. When sensitive topics arise, try not to appear upset or judgmental.
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