What level of innovation involves improving on an existing product and transforming an industry?
a. incremental
b. disruptive
c. revolutionary
d. exponential
b
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Acquisition of services in many organizations is referred to as ______.
A. service contracting B. procurement C. sourcing D. acquisition
Harry, the CEO of a small company, introduces his second address to his Board of Directors by reminding them of how he tripped walking to the podium the last time he gave this speech. This is an example of using a(n) ______ to capture the audience’s attention.
a. inappropriate joke b. quotation c. surprising statement d. anecdote
Which of the following is NOT true about closing a sale?
A. Avoid multiple closes as it can offend the customer. B. Consider the customer's point of view in everything you do and say. C. Be sure that your prospect understands what you say. D. Tailor your close to each prospect. E. Learn to recognize the buying signals for making effective closes.
Insurance to cover costs associated with obsolete, stolen, deteriorated, or spoiled inventory falls under ______ costs.
A. ordering B. setup C. stock-out D. holding