Producers of strong brands sometimes sell to dealers only on the condition that dealers take some or all of the rest of a product line. This practice is known as ________
A) product line franchising
B) selective dealing
C) cross merchandising
D) full-line forcing
E) disintermediation
D
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To reduce problems associated with the intangibility of the services offered by a restaurant, the restaurant owner would be most likely to do which of the following?
A) lower entree prices between 4 p.m. and 6 p.m. B) provide clean tablecloths and cloth napkins for each new customer C) empower employees to handle customer complaints D) offer a service guarantee to ensure customers that food quality will be consistent E) offer regular employee workshops focusing on customer service
At the Acme Global Corporation, the human resources department provides training to help line managers understand how to avoid inadvertently acting in a way that is prohibited when dealing with employees. This training covers the ________ responsibilities of line management.
A. legal considerations B. labor cost controls C. leadership and motivation D. training and development E. staffers
Upward mobility, a value that strongly influenced attitudes in America's first 200 years, emphasizes:
a. hard work. b. nonconformity. c. self-dealing. d. unconventionality.