Answer the following statement(s) true (T) or false (F)
1. Line managers play an important role in determining training needs within an organization.
2. For the HR managers, technical skills are the easiest of the major skills to develop.
3. A manager with conceptual skill can focus on the intricate business details of the department, division,
or organization, but cannot see “the big picture.”
4. HR professionals must have knowledge of the organization and its strategies if they are to contribute strategically.
5. In the 21st century HR office, HR managers will need to be more empathetic.
1. True
2. True
3. False
4. True
5. True
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Which of the following statements is true?
A. The yield curve slopes downward when the term spread is positive. B. Researchers suggest that the smaller the term spread, the higher the chance is of a recession in the coming year. C. The yield curve slopes upward when the term spread is negative D. Researchers suggest that the larger the spread, the higher the chance is of a recession in the coming year.
A computer has a mean time between failures of 235 hr and mean time to repair of 9 hr. In this case, the availability is ______.
A. 96.3% B. 79.3% C. 78.9% D. 93.8%
Which is true about customer relationship management (CRM)?
A. Both internal and external service desks should engage in CRM initiatives to ensure optimal levels of customer service. B. It focuses on performing customer satisfaction surveys and updating Service Level Agreements to reflect new service levels. C. It involves using customer contact and relationship information to generate additional sales and increase levels of customer service and retention. D. It assigns dedicated account specialists to accounts and enables organizations to ensure higher levels of customer service.
Which of the following is universally found in corporate codes of conduct?
A. fiduciary principle B. citizenship principle C. fairness principle D. all of these