Which is true about customer relationship management (CRM)?
A. Both internal and external service desks should engage in CRM initiatives to ensure optimal levels of customer service.
B. It focuses on performing customer satisfaction surveys and updating Service Level Agreements to reflect new service levels.
C. It involves using customer contact and relationship information to generate additional sales and increase levels of customer service and retention.
D. It assigns dedicated account specialists to accounts and enables organizations to ensure higher levels of customer service.
Answer: C
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Which kind of organization is most likely to try to exert too much control?
A. bureaucratic B. market C. employee-driven D. decentralized E. matrix
For each of the following independent statements, choose the best answer.
A. The entity’s management generally is directed by the controlling document as to the date of the entity’s termination. B. The entity was created by either a decedent or a living person. C. The entity is entitled to a personal exemption of $600. D. A decedent created the entity. E. The entity typically can choose any fiscal tax year. F. The entity has a legal identity separate from its beneficiaries. G. The entity must file an income tax return if its gross income for the year is $600 or more. H. The entity can choose between the cash and accrual methods of reporting its income and deductions. I. Undistributed income is subject to the additional tax on net investment income. J. Distributable net income is used to account for the entity's distributions to its beneficiaries. K. For a calendar year entity, the Form 1041 has an unextended due date of April 15. L. The entity’s AMT preferences and adjustments pass through to the income beneficiaries. M. The entity is controlled by Federal-level probate laws. N. The entity is an information-reporting, not a tax-paying, taxpayer.
Which of the following is correct?
A) ?We faced major delays because of the numerous vallies in the mountains. B) ?Many companys look for the following qualities in employees: reliability, punctuality, and enthusiasm. C) Representatives of the two cities met to discuss the new laws affecting their local economies.
On Subway napkins, they compare the nutritional information for their 6-inch subs to McDonald's Big Mac and Burger King Whopper. This is an example of competitive advertising.
Answer the following statement true (T) or false (F)