Which of the following best exemplifies a folkway?
a. the “ten foot rule” requiring hotel employees to make eye contact and smile at guests within ten feet
b. Ritz-Carlton employees being referred to as “ladies and gentlemen serving ladies and gentlemen”
c. concierges learning multiple languages to serve international guests
d. front desk clerks always referring to guests by their last name
d. front desk clerks always referring to guests by their last name
You might also like to view...
An advantage of accounting information is that it provides exact and completely reliable measures
Indicate whether the statement is true or false
In the twenty-first century, public relations practitioners should pay special attention to the Web. If a PR specialist is confronted by negative blogging on a Web site not controlled by the organization, he or she should
a. totally ignore it b. post a counter-argument on the blogger's Web site using an assumed name c. post a carefully thought out and worded response on the blogger's Web site identifying the posting as coming from the organization d. call lots of friendly bloggers and others who think highly of the organization and ask them to put something positive in other blogs e. create their own blog and "join the fray"
Research into the benefits of diversity for organizations in the early 1990s focused on the case for diversity. What has been the focus of the more recent research?
a. barrier analysis b. defining and measuring diversity c. return on investment d. types and effectiveness of diversity initiatives
Match each term with the correct statement below.
a. accounting b. accounting equation c. private accountant d. public accountant e. assets f. liabilities g. owners’ equity h. double-entry bookkeeping 1. An accountant who is employed by IBM 2. The process of collecting, analyzing, and reporting economic information for decision-making purposes 3. Accounts payable and notes payable are examples 4. It shows the relationship between assets, liabilities, and owners’ equity 5. An individual who typically works for a firm that provides accounting services, such as audits, to another firm 6. Cash and machinery are examples