When used in relation to the agency relationship, the master

A. retains some control over his or her servant (employee).
B. gives his or her servant (employee) full discretion to act on the master’s behalf.
C. hires the employee for a specific task for which the master is not responsible.
D. is not liable for any actions taken on his or her behalf by the servant (employee).


A. retains some control over his or her servant (employee).

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A(n) ______ exists when parties form an agreement from their actions rather than from a specific oral or written agreement.

A. implied contract B. express contract C. personal contract D. quasi-contract

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Over 90 percent of private sector union contracts, and many public sector ones as well, specify that employees can be disciplined and discharged only for _______________________________.

Fill in the blank(s) with the appropriate word(s).

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Tom is in the hospital and is dying, having suffered a stroke that has left him partially paralyzed. Tom's will has been prepared for him (he is of sound mind), but Tom cannot control the movement of his hand to sign or make a mark on the will. Tom's wife guides his hand over the paper, making an X. Is the will valid?

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Talisma wants to practice her new soft skills of customer service. She is an introvert and practicing with a coworker makes her nervous. Her manager suggests trying simulations. Why?

A. They prevent trainees from seeing the impact of their decisions in a risk-free environment. B. They are used to teach only management and interpersonal skills. C. They are methods used to represent real-life situations. D. They provide limited opportunities for trainees to relate to actual jobs. E. They are inexpensive to develop and maintain.

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