In the United States, African Americans, Hispanic Americans, Japanese Americans, Korean Americans, and the elderly are examples of ______.
Fill in the blank(s) with the appropriate word(s).
cocultures.
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The ________ sales presentation method is most appropriate when information needs to be gathered from the prospect, as is often the case in selling industrial products.
A. formula B. stimulus-response C. canned D. need-satisfaction E. persuasive
Melody's Crafts 'N Things ? Andrea works for a retail shop called Melody's Crafts 'N Things. Andrea was often quite rude to customers when they annoyed her. One morning, her supervisor asked Andrea into her office and informed her that her behavior was unacceptable. To be rude to one customer could cause several customers not to come back. Andrea's supervisor told her that retaining a customer is much cheaper than trying to get a new one. After their constructive discussion, Andrea's boss told her that she wanted her to go out on the floor that day and attempt to be more helpful to customers. ? Over the next few months, Andrea began to help customers learn more about the different products in the store and often explained why the customer might want to purchase one product over
another. In doing so, she realized the importance of her role in the retail shop and began to truly enjoy her job. She started to think about the future of the company. She even thought that the company could do very well if it were to sell its products on eBay. When she brought this idea to her boss, her boss thought it was excellent, and asked Andrea to look further into the pros and cons of her idea. ? After evaluating Andrea's research, her boss decided to move forward with the idea, asking Andrea to head up this new venture for the company. Andrea then realized that retail is not just about making the sale; the customer should be the focus of all operations. Andrea now looks up to her boss, and is very glad that she was there to mentor her. Refer to Melody's Crafts 'N Things. When Andrea was brought into her boss's office, what was her manager trying to explain? A. Customer motivation B. Customer lifetime value C. Disposable income D. Marketing information system E. Possession utility
Automobile insurance rates are likely to differ for all of the following reasons except some cars
A) are more popular than others. B) cost more to repair after accidents. C) are more common theft targets. D) are higher priced.
LEGO MINDSTORMS PhotoConsider the LEGO MINDSTORMS photo above. LEGO designers created MINDSTORMS kits to appeal to middle-school students, among others. When attempting to choose between potential designs, what was the measure of success for use by LEGO in this instance?
A. assembly time B. gender C. cost D. age E. advertising