Encouraging customers to use an ATM rather than coming into the bank is what type of capacity management technique?
a. Employee scheduling
b. Yield/revenue management
c. Self-service
d. Employee cross-training
c. Self-service
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The human resource manager at Helping Hands Inc. has just calculated that the employee absenteeism rate for 2016 is 15 percent higher than it was in 2015, and the turnover rate increased 18 percent over the same time period. Which of the following is NOT an option she should consider for improving the situation?
A. Wait until 2017 and see what the turnover rate is at the end of that year. B. Deal with employees' possible work overloads. C. Identify causes of job dissatisfaction. D. Address and adjust job design. E. Identify possible employee role conflicts.
An incentive system in which an organization links pay increases to ratings on performance appraisals is referred to as
A. merit pay. B. profit sharing. C. gainsharing. D. the Scanlon plan. E. commissions.
The liquidity of a company can be measured using the current ratio and the ________, which only includes the most liquid current assets in its calculation.
Fill in the blank(s) with the appropriate word(s).
Answer the following statement(s) true (T) or false (F)
1. Stress that is constant, chronic, and severe can lead to burnout over a period of time. 2. Laughter releases stress-increasing endorphins. 3. Stress can lead to overeating or compulsive dieting. 4. HRM should not be part of the management team that determines the goals of the emergency response plan. 5. Properly implemented preventative programs—including drug and alcohol testing—protect the business from liability.