A restaurant offering a discount on a meal that that was not prepared properly is an example of _____.
What will be an ideal response?
Service recovery
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A coefficient of determination of .89 means that the independent variable explains 89% of the cost
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Which of the following is NOT a touch point for a hotel?
A) reservations B) frequent-stay programs C) room service D) laundry service E) All of the above are touch points.
The basic conjoint analysis model expressing the fundamental relationship between attributes and utility in conjoint analysis is shown below:
U(X) = ijXij What does Xij represent? A) 1 if the jth level of the ith attribute is present, or 0 otherwise B) the part-worth contribution or utility associated with jth level (j, j=1, 2, ...ki) of the ith attribute (i, i=1, 2, ...m) C) number of attributes D) number of levels of attribute i
An apostrophe is always used with a noun to show possession
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