During an appraisal interview, Bertha
explained the various problematic behaviors that she has observed to her employee. After explaining these behaviors, Bertha asks "Do you agree that this is a problem?" Which step in the problem-solution approach is best reflected by her statement?
A. Describe the problematic behavior
B. Get agreement that a problem exists
C. Mutually discuss alternative options
D. Mutually agree on action to be taken to solve the problem
Answer: B
You might also like to view...
A good relationship with a boss is the primary source of most job satisfaction
Indicate whether the statement is true or false
Which of the following should NOT be included on a résumé?
A. education B. salary expectations C. job-related skills D. references
Diverse and geographically distributed teams have become customary for businesses around the world
True False
When encountering a hostile listener, it is best to ______.
a. avoid arguing b. seek common ground c. allow him or her to speak first d. change the subject