During an appraisal interview, Bertha
explained the various problematic behaviors that she has observed to her employee. After explaining these behaviors, Bertha asks "Do you agree that this is a problem?" Which step in the problem-solution approach is best reflected by her statement?
A. Describe the problematic behavior
B. Get agreement that a problem exists
C. Mutually discuss alternative options
D. Mutually agree on action to be taken to solve the problem
Answer: B
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Indicate whether the statement is true or false
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True False
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