There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?
A. Teamwork
B. Talent
C. Time
D. Treatment
E. Trust
Answer: D
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Answer the following statements true (T) or false (F)
1. Globalization refers to decreasing constraints, whether economic, political, or cultural among the peoples of the world. 2. Canadian universities are increasingly recruiting faculty and students from other nations. The global labour market is an example of political globalization. 3. NAFTA is a result of economic globalization. 4. American cultural imperialism has resulted in shifting values in other nations. 5. Whereas political and social/cultural globalization are controversial, economic globalization is accepted as a positive approach.
A snapshot is a view of data at a particular moment in time.
Answer the following statement true (T) or false (F)
The electrical parts salesperson can respond to the fact that she has lost one of her big accounts to a competitor in all of the following ways EXCEPT:
A. treating the former customer like a prospect. B. visiting the customer quickly and find out why she changed to a competitor. C. letting the customer know she appreciated the past business she received. D. telling the customer she can meet future needs. E. being curt and refusing to talk to the customer.
Answer the following statement(s) true (T) or false (F)
1. The working-age population in the least developed countries has not grown over the years, while the working-age population in the world’s most developed countries is experiencing a rapid increase. 2. Higher educational attainment has a direct correlation to better health in old age. 3. Migration in the United States from Mexico slowed so much starting in 2005 that it ceased to exceed return migration. 4. The United States continues to have enough births to keep its working-age population constant, so immigration serves to grow that population. 5. The South African constitution sanctions affirmative-action