A closeness matrix can reflect the qualitative judgments of managers and employees, or can be the number of trips between each pair of departments
Indicate whether the statement is true or false
TRUE
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In a curving traffic-flow pattern, inventory control and security are simplified
Indicate whether the statement is true or false
Grouping employees into a team structure guarantees that employees will automatically function as a team
Indicate whether the statement is true or false
The concept that employees should exert greater work effort if they have reason to expect it will result in a valued reward forms the basis of
A. expectancy theory. B. equity theory. C. instrumentality. D. internal equity.
In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except:
A) automation. B) standardization. C) tight quality control. D) removing some services. E) customization.