In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except:
A) automation.
B) standardization.
C) tight quality control.
D) removing some services.
E) customization.
E
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Fill in the blank(s) with the appropriate word(s).
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Kirstin is thinking about opening a Chinese restaurant and needs to buy a rice cooker. Machine A has fixed costs of $100 and variable costs of $1/pound. Machine B has fixed costs of $500 and variable costs of $.1/pound
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