A corporation searching for ways to improve its customer service should consider the age ranges of its customer service representatives as well as its customers
Indicate whether the statement is true or false
T
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If a chosen ERP cannot handle a specific company process bolt-on software may be available
Indicate whether the statement is true or false
Which of the following best describes an express warranty?
A) Any promise, oral or written, obligating the seller to repair or replace goods for a specified period of time B) Any statement or other representation made with respect to goods C) A written provision obligating the seller to repair or replace goods for a specified period of time D) Any guarantee that the goods will pass without objection in the trade
____ e-commerce often connects manufacturers directly with consumers, cutting out the middleman.
A. B2C B. C2C C. C2B D. B2B
The bullwhip effect is the result of companies producing excessive defective products; defective items are whipped back from the end customer toward the manufacturer of the defect
a. True b. False Indicate whether the statement is true or false