Which of the following is NOT one of the key strategies used to reduce customer defections?
a. Eliminate nuisance customers.
b. Address key churn drivers.
c. Implement effective complaint handling and service recovery procedures.
d. Increase switching costs.
e. Analyze customer defections and monitor declining accounts.
a
You might also like to view...
Rosie assigned her employees a goal. The employees planned, organized, led, and controlled one another to reach the goal. This is an example of a(n) ______.
A. self-managed work team B. rotating work team C. enriched work team D. integrated work team
Because e-mail is an informal communication tool, it's not necessary to check your messages for correct spelling, grammar, and punctuation
Indicate whether the statement is true or false
Total logistics costs are a sum of the
A) inventory and facility costs. B) transportation and facility costs. C) inventory and transportation costs. D) inventory, transportation, and facility costs.
You are considering two equally risky annuities, each of which pays $5,000 per year for 10 years. Investment ORD is an ordinary (or deferred) annuity, while Investment DUE is an annuity due. Which of the following statements is CORRECT?
A. The present value of ORD must exceed the present value of DUE, but the future value of ORD may be less than the future value of DUE. B. The present value of DUE exceeds the present value of ORD, while the future value of DUE is less than the future value of ORD. C. The present value of ORD exceeds the present value of DUE, and the future value of ORD also exceeds the future value of DUE. D. The present value of DUE exceeds the present value of ORD, and the future value of DUE also exceeds the future value of ORD. E. If the going rate of interest decreases from 10% to 0%, the difference between the present value of ORD and the present value of DUE would remain constant.