Two of Ian's subordinates approached him to resolve a work-related conflict between them. Ian decided upon a solution and framed an e-mail to inform his subordinates. However, one of the subordinates might be offended by Ian's decision. Which of the following is a reason why he should avoid using e-mail to resolve the conflict?
A. E-mail does not allow information to be shared rapidly with large numbers of stakeholders.
B. E-mail can hurt feelings, be insensitively worded, or be intentionally hurtful.
C. E-mail fails to leave a permanent record of communication for later reference.
D. E-mail encourages more people to participate and share their ideas with others.
E. E-mail can be an ineffective tool for communicating routine messages.
Answer: B
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