How can companies improve customer service by hosting websites?
What will be an ideal response?
A website allows a customer to conduct business with the organization 24 hours per day, 7
days per week. Websites should make it easy for customers to do business. If the customer
finds the website difficult to use, the customer can find another organization's website just a
quick click away.
Here are some common website features:
a) A Frequently Asked Questions (FAQs) section: Clicking on this section takes you to a list of
common questions and the answers to them. This often lets customers solve their problems
without further assistance.
b) A Contact Us section: Clicking on this section takes you to a screen with a preaddressed email. This makes e-mailing the organization easier.
c) An order confirmation function: When you place an order electronically, you will receive an
e-mail confirmation within about 15 minutes. This confirmation assures you that the products
have been purchased. The confirmation also lists the tracking number, which enables you to
follow your shipment as it makes its way to your office.
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______ scientists study organizations from a perspective of power relationships.
A. Political B. Historical C. Behavioral D. Environmental
Tangible long-lived assets typically appear under the title Property, Plant, and Equipment, among the current assets
Indicate whether the statement is true or false
In order to prepare a contribution format income statement, costs must be separated into:
A. cost of goods sold and operating expenses. B. variable and fixed costs. C. manufacturing and selling, general, and administrative costs. D. mixed, variable and fixed costs.
Many believe that the statistical discrepancy is primarily the result of
A) large hidden capital flows into the United States. B) large hidden capital flows out of the United States. C) measurement errors due to exchange rate calculations. D) none of the above.