Ashlyn accepts that people from other cultures think and relate in different ways, and she tolerates such practices even if she disagrees with or disapproves of them. Ashlyn is demonstrating ______.
a. cultural diversity
b. cultural respect
c. cultural empathy
d. cultural relativism
b. cultural respect
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A readers’ representative (ombudsperson):
a. is always the editor of the paper. b. is never responsible for the correction box in the paper. c. acts as a go-between from the public to the newsroom. d. is hired by the public to oversee local news operations.
The motivated sequence was originally developed to train sales people
Indicate whether the statement is true or false.
Use bulleted points and numbered lists in e-mail memos to highlight key points that readers should be aware of
Indicate whether the statement is true or false.
When you must deny a customer something they have requested, the best way to do it is to:
A. Be very direct. Do not pad the "no" with forgiving explanations. B. Be empathetic. Make sure they understand that you regret having to say "no." C. Avoid giving an answer. If you can put it off long enough, they will forget. D. Offer all the reasons for why giving them what they want is a poor choice for both the customer and the organization.