The vast majority of television stations and networks follow universal script format guidelines
Indicate whether this statement is true or false.
False
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People who provide customer service often deal with upset, difficult people. When dealing with difficult customers day in and day out, employees should do which of the following?
a. Explain to the customers that their problem was caused by some unknown person and that nothing can be done to rectify their particular situations. b. Listen carefully to the customers' complaints and then tell them that they will need to explain everything again for your supervisor because you are not qualified to assist them. c. Listen to the customers' complaints, ensure the customers that you are assisting them the best you can, and maintain a professional demeanor. d. Remember the adage that the customers are always right and provide them with what they want until they appear satisfied.
Many Arabic speakers use rich, expressive language in everyday talk. They probably are using a(n) ________ style of communication.
A. indirect B. understated C. elaborate D. succinct
An organization’s attempt to remunerate the victims to counter-balance the effect of a crisis is an example of which image restoration strategy?
a) compensation b) corrective action c) defeasibility d) mortification
A(n) ___________ culture stress the importance of values such as power, achievement, hedonism and stimulation
Fill in the blank(s) with correct word.