Financial ratios are used by managers inside the company and by lenders, credit-rating agencies,
and investors outside of the company.
Indicate whether the statement is true or false
TRUE
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What are some of the guidelines that can help managers improve the ability to learn about other cultures?
What will be an ideal response?
A direct primary employee outcome resulting from positive organizational behavior is ______.
A. improved self-confidence B. increased turnover C. enhanced liquidity D. decreased self-confidence
Chelsea was at the front desk of the Royal Palms Hotel, where she was asked at the end of her stay if her experience was enjoyable. She then complained about the bathroom not being quite up to standard as she walked in. However, when she complained the agent just dismissed her complaint and said, I’m sorry, we will look into that. This is an example of a poor response using ______ justice.
a. equitable b. distributive c. procedural d. interactional
Sears reports that most of its ethics assist line calls are about how to solve a human resources issue. Which of the following is TRUE of these calls?
a. They are all referred to the appropriate company HR department. b. They are refused politely. c. They are welcome, but they are not part of the original intention of ethics assist lines. d. These calls are considered the highest priority for ethics assist lines.