A(n)_____ question requires no specific response.
a. closed?ended
b. reverse
c. open?ended
d. overhead
e. bad
Answer : c. open?ended
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Which of the following was developed to guarantee that an organization's products conform to the customer's requirements?
A) Six Sigma B) ISO 9000 C) ISO 14000 D) TQM E) cannibalization
Which of the following would NOT be subject to negotiation between a buyer and supplier?
A) price B) credit and delivery terms C) quality standards D) cooperative advertising agreements E) All of the above could be negotiated.
Data gathering through ______ relies heavily on cooperation form organizational members who will only open up to discuss serious issues if they trust the individual asking questions.
a. interviews b. focus groups c. surveys d. unobtrusive measures
Damage to one's car caused by an accident would be covered by
a. no-fault insurance. b. uninsured motorist coverage. c. inland marine coverage. d. none of these.