If a rational behavior style customer makes intermittent eye contact, a service strategy you may want to use is to ________.
A. listen actively
B. avoid smiling
C. avoid making eye contact
D. focus on the negative aspect
Answer: A
Business
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Misrepresentation by ________ means actually lying about an issue for which both parties are seeking the same outcome.
Fill in the blank(s) with the appropriate word(s).
Business
What are the steps involved in conducting factor analysis (Figure 19.3 in the text)?
What will be an ideal response?
Business
Which of the following is one of the elements of the salesperson's presentation mix?
A. Questions B. Knowledge C. Conviction D. Proof E. Trial close
Business
The country in which an international business operates is a(n) ______.
a. receptive country b. adaptive country c. resource country d. host country
Business