Because of its complex nature, few laypersons are experts in the use of nonverbal communication
a. True
b. False
ANS: b
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George, a journalist at a leading daily newspaper, wants to write an article that will appear in the front page of the newspaper. He knows the headline and the first paragraph will play a crucial role in catching the reader's eye
What is the first paragraph called? a. Lead b. Text body c. Boilerplate d. Objective
A man on a cell phone cuts in front of you at the deli counter during your half hour lunch break
You know that it takes awhile for them to make each sandwich and you can hear the man asking the person on the other end of the phone what they would like to order. What would be the most appropriate response to practice assertive skills? A. Don't say anything and just deal with the fact that you are going to be late getting back to work. B. Step on his foot and then take your place back in line. C. Say, "I was here first, and the end of the line is back there." D. Say, "I was here first, but I guess you can cut in front of me."
Well-planned and well-delivered opening remarks will make the audience want to listen and will _______
a. prepare them for what comes next b. establish the speaker's motivation c. reveal the topic's importance to the audience d. hint at the speech's conclusion
Tony can always be counted on to complete assignments in his group. He has interpersonal trust.
Answer the following statement true (T) or false (F)