The carpenter came to install the new flooring in the Stephenson's kitchen two weeks ago. Once he had removed the old flooring, he announced he needed to go get a sander to smooth out the subflooring. He has not been back. A person who is a passive type when it comes to complaining would react to this by:

A. Complaining to the Better Business Bureau about the terrible service
B. Complaining daily to the carpenter's answering machine
C. Taking no action whatsoever
D. Firing the original carpenter and hiring another one
E. Threatening to sue the carpenter if he didn't return immediately


Answer: C

Business

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