Discuss the rationale of seeking a balance of "hard skills" and "soft skills" when selecting an employee
Hard skills refer to a person's specialty skills in his or her field (e,g., accountant, manager, financial advisor) and involve subject matter knowledge and technical skills. Soft skills refer to the individual's ability to communicate, work with others, lead and create. Both types of skills are needed in the workplace. Regardless of a person's specialty skills, if he or she does not know how to communicate or work effectively with other people, his or her chances of success in the profession will be restricted. A person needs the ability to work effectively in a team-oriented workplace, which requires ability to motivate, encourage, and appraise performance. In an atmosphere of service economies, both hard and soft skills are equally regarded.
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The higher the rate of customer retention, the longer the average customer life expectancy and the greater the customer lifetime value
Indicate whether the statement is true or false
Telephone interviews are most useful with relatively upscale consumers who are accustomed to business transactions by phone
Indicate whether the statement is true or false
The managers at EarthGreen Technology are currently developing strategies for the company's new products and setting objectives for its business units. These managers are engaging in the management function of
A. planning. B. forecasting. C. outsourcing. D. organizing. E. staffing.
According to the integrative model of organizational behavior, motivation, trust, justice, and ethics are
A. individual mechanisms. B. group mechanisms. C. organizational mechanisms. D. individual outcomes. E. group outcomes.