Key performance indicators (KPI) are used to qualitatively track critical metrics or success factors
Indicate whether the statement is true or false
FALSE
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Which of the following is an opportunity for retailers to develop a sustainable competitive advantage?
A. Deeper assortment B. Coupons C. Good customer service D. Reduced prices E. Longer hours of operation
Every website should include a clear system of links
Indicate whether the statement is true or false
In a performance-related discussion the supervisor should
a. Follow a plan when conducting the meeting b. Focus on job-related, measurable results c. Ask more questions than they answer d. All of the above
A service design feature that focuses on the speedy processing of customers’ written requests ______.
a. involves the customer face-to-face b. has significant impact in terms of the customer service experience with the company c. increases manufacturing costs d. leads to products with limited durability