Which is typically true about medium service desks?
A. They use the same type of layout as small service desks, as they usually start as small service desks.
B. They are not usually large enough to justify the expense of communication tools such as whiteboards, reader boards, or network monitors.
C. The service desk manager resides in the service desk area and handles incidents and services requests just as the analysts do.
D. They often benefit from common areas, such as a lab or meeting area for meetings, training, or testing.
Answer: D
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Which of the following is true concerning temporary and permanent accounts?
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