Sales and operations planning indicates how the organization will use its tactical capacity resources to meet expected customer demand
Indicate whether the statement is true or false.
Answer: TRUE
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In a SMART sales call objective, the "M" refers to the fact that the objective should:
A. maximize the customer's order size. B. manage time wisely. C. move the prospect to buy. D. be measurable. E. minimize the cost to the customer.
Acme Global recently hired several new employees who worked at a rival organization. Acme Global lured the employees away by offering more pay and better benefits. Acme Global’s actions reflect the influence of ______ in the external environment on the organization.
A. customers B. competition C. society D. suppliers
A prospect says, "I cannot afford to pay $600 for this TV." A salesperson should feel confident that the prospect is setting a condition.
Answer the following statement true (T) or false (F)
Customer relationship management software has experienced __________ adoption in recent years.
a. decreased b. increased c. neither an increase nor decrease in adoption d. customer relationship management software adoption cannot be measured