Amber's team leader points out several areas for improvement during her annual performance review. Rather than asking how she can improve, Amber insists: "I'm doing a good job and you know it
Why are you picking on me?" Amber's behavior illustrates a listening barrier
known as
A) defensiveness.
B) rapid thought.
C) contextual barriers.
D) gender clash.
E) preoccupation.
A
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Which of the following nonverbal cues would be considered to be universal?
A) shaking your head back and forth to indicate ?no? B) looking someone in the eye to indicate honesty C) raising your eyebrows when meeting someone D) giving a ?thumbs up? to indicate approval
Jack Gibb describes six pairs of communication behaviors that influence whether a group's climate is defensive or supportive. Which of the following communication behaviors is the opposite of evaluative?
a) Controlling b) Problem Orientated c) Strategic d) Superior e) Descriptive
Solitary self-reflection is considered part of interpersonal communication.
Answer the following statement true (T) or false (F)
Which of the following is the second step in the systematic problem-solving method?
A) ?Identifying and defining the problem B) ?Analyzing the problem C) ?Determining criteria for judging solutions D) ?Generating a host of solutions