Service providers like insurance companies that emphasize acquiring new customers rather than retaining current customers are broadening provider ________ of the gaps model of service quality.
A. Gap 1
B. Gap 2
C. Gap 3
D. Gap 4
Answer: A
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Answer the following statements true (T) or false (F)
1. Most people prefer to have a combination of a high level of skill and low level of challenge while at work. 2. Organizations can gain a competitive advantage by matching their competition in terms of quality, responsiveness, and efficiency. 3. The decline in revenue in the newspaper industry is due to a sharp drop in the number of people reading American newspapers. 4. When managing for competitive advantage, the first "law" of business is "take care of the shareholders."
Select the incorrect statement regarding service companies.
A. Material, labor, and overhead costs of service companies are treated as period costs. B. Because service companies do not carry inventory, it is impossible to determine product costs. C. Because the products of service companies are consumed immediately, there is no finished goods inventory on their balance sheets. D. Managers of service companies are expected to control costs, improve quality, and increase productivity just like managers of manufacturing companies.
If the stated rate of a bond is 8% and the market rate of interest for similar bonds is 6%, the bonds will issue at _______
a. a discount b. its par value c. a premium d. its stated value
The following sentences may have misspelled words or incorrect punctuation. Make all corrections that are needed. If a sentence is correct as it is now written, write "Correct" by it
Our neighbors moved from 9th Avenue to 10th Avenue.