List two of the three goals of the National Institute of Industrial and Occupational Health.

What will be an ideal response?


1. Conduct research to reduce work-related illnesses and injuries; 2. Promote safe and healthy workplaces through interventions, recommendations, and capacity building; 3. Enhance international workplace safety and health through global collaborations.

Business

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A customer returned a textbook to a bookstore because she decided to drop the class after a few weeks. The sales clerk refunded the customer's money immediately because the store had a "no questions asked" refund policy. Which of the following service gaps was reduced because of the clearly defined guideline?

A. Delivery gap B. Communication gap C. Knowledge gap D. Research gap E. Procurement gap

Business

Aaron and Travis have been trained on Acme Global’s new sustainability efforts. However, they have been doing their jobs a certain way for 10 years and do not see any reason to change. Which challenge to teaching employees about sustainability issues does Acme Global seem to have encountered?

A. a lack of organizational resources B. limitations to what the organization can accomplish C. lack of knowledge and skills D. unwillingness to learn and commit to change actions

Business

The LEAST effective means for delivering an unpleasant or highly emotional message to a single employee is to

a. meet with the employee face to face. b. leave the message on the employee's voice mail. c. send a memo addressed to the specific employee. d. place a message on the company's web page.

Business

The outcomes of why acting in a socially responsible manner is good business, do NOT include

A. companies with deservedly good reputations for contributing time and money to the betterment of society are better able to attract and retain employees compared to companies with tarnished reputations. B. the higher the public profile of a company or brand, the greater the scrutiny of its activities and the higher the potential for it to become a target for pressure group action. C. acting in a socially responsible manner nearly always results in higher profits and a higher stock price for shareholders. D. to the extent that a company's socially responsible behavior wins applause from consumers and fortifies its reputation, a company may win additional patronage. E. some employees feel better about working for a company committed to improving society-a condition that can contribute to lower turnover and better worker productivity.

Business