A current trend in management is to include ______ in the strategic planning process.
a. competitors and customers
b. customers and suppliers
c. government and competitors
d. shareholders and suppliers
b. customers and suppliers
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Only the entire act of the agent can be ratified; the principal may not ratify what is beneficial and deny what is burdensome.
Answer the following statement true (T) or false (F)
Amelia believes that the way business in conducted in her country is the only proper way to conduct business. Her attitude is ______.
A. organizational culture B. group bias C. ethnocentric D. biculturalism
You have gotten quite a few complaints recently from unhappy clients, among them the following: One customer feels that the salesperson was not transparent about contractual issues; another client feels like he was taken advantage of because English is his second language; and a third client feels like he was pressured into a purchase without having sufficient time to try out the product. You want to emphasize to your sales team the importance of upholding the ethical business practices that are characteristic of your company. What can you do to encourage honesty and ethical behavior?
a. ?encourage salespeople to report ethics violations to you b. ?screen new applicants for the way in which they deal with ethical issues c. ?set the proper example of ethical business practices d. ?establish reasonable customer expectations e. ?arrange for an ethics and diversity training workshop
The approach to determine the optimal decision strategy involves _____
a. a forward (left to right) pass through the decision tree b. a backward (right to left) pass through the decision tree c. choosing the outcome of a chance event with the greatest probability d. choosing the outcome of a chance event with the greatest payoff