In order to keep the customer happy and to keep perceptions about performance high, it is acceptable to falsely assure customers that everything is on track, especially if you feel that the problem will be resolved soon.
Answer the following statement true (T) or false (F)
False
Trust is dissolved when managers neglect to keep their clients informed or neglect to tell them the truth. Active customer involvement allows customers to naturally adjust their expectations in accordance with the decisions and events that transpire on a project, while at the same time, the customer's presence keeps the project team focused on the customer's objectives for the project.
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For every unit that a company produces and sells above the breakeven point, its profitability is improved (ignoring taxes) by the unit's
a. gross margin. b. selling price minus fixed cost. c. variable cost. d. contribution margin.
The balance sheet amount of shareholders' equity does not, and is not intended to, provide the user of the financial reports with a measure of the market value of common equity
Indicate whether the statement is true or false
The best placement for a statement of bad news in a message is ________
A) in a subordinate clause. B) at the beginning of a sentence. C) at the end of a paragraph. D) at the beginning of a paragraph.
Recommendations should be phrased as ________
A) questions B) commands C) generalities D) quotations